SOCIAL AND COMMUNITY OUTINGS AND EVENTS
TERMS AND CONDITIONS OF SERVICE
PARTIES INTEGRATION / PARTY INVOLVEMENT
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before booking our services and/or purchasing our products.
(“us”, “we”, or “our”) refers to Able Anglers Pty Ltd, Moreton Bay Able Anglers, the content providers, www.ableanglers.com.au and www.moretonbayfishing.com.au.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all customers of our service. A customer for the purpose of this agreement is any persons and/or organisations who engage us to provide and/or attend a service.
Our business, Able Anglers Pty Ltd provides socially focused, mental health respite service, these services are designed to be informative, fun and of course exciting.
While each activity or service location we suggest is based on our localised knowledge, it is the responsibility of our participants/clients to perform their own OH&S suitability check of the suggested location, each participant is different in their thinking, needs and of course abilities both physically and mentally.
PARENTS, CARERS, SOCIAL WORKERS ETC
As our business is designed to provide a socially focused, mental health respite service, we require that a suitably appointed person is present at all times during the session, this person we will refer to as the guardian. Our team are not trained in social work or personal care professions.
On the basis that a Parent, Carer, Social Worker or Support Worker is present during the sessions at all times, our team members are not required to apply for or hold an Australian Blue Card or Yellow Card.
If Able Anglers Pty Ltd are required to provide support service and/or supervision, a suitably experienced and/or qualified employee maybe appointed at additional fees.
LIABILITY AND INDEMNITY
Able Anglers Pty Ltd provide our services in public spaces, public locations including Jetties, Pontoons, Parks etc. Able Anglers Pty Ltd cannot be held liable for injury or damages caused by public access locations, whilst all care is taken to ensure the suitability and safety of each location, for each session, the client agrees that Able Anglers Pty Ltd are not legally or financially responsible for injury or damage to persons, property or vehicles.
Able Anglers Pty Ltd understands that the services we provide and the clients we service can present challenges and disruptions. During our intake discussions (prior to or at the time of first booking), you maybe asked about the participants Medical Diagnosis, Medical Symptoms, Personalities, Criminal Histories and/or Mobility. At all times, this information is kept strictly confidential and is used only to ensure our service is offered appropriately, efficiently and safely for all participants attending our session(s). In some cases, a 1-on-1 session maybe suggested due to specific needs or concerns.
Able Anglers Pty Ltd primarily designed our business as a group session provider, however, we are more than happy to provide one-on-one session to our clients, these sessions can be structured around the individual’s knowledge and/or interest. Fees per session are as per our fee structure and it is important to understand our Parents, Carers, Social Workers ETC section.
Able Anglers Pty Ltd have designed our business primarily around group sessions, group sessions are a way to assist multiple people learn this amazing hobby at the same time, they will make new friends who all share the same passion.
Group Sessions are designed to be operated over several short sessions taking a beginner from never picking up a fishing rod to being able to fish. The final cast being where the amazing journey has seen them achieve someone beautiful, this is where our passion comes from.
Fees per session are as per our fee structure and it is important to understand our Parents, Carers, Social Workers ETC section.
Able Anglers Pty Ltd does not provide transport as part of each service, this is an additional, chargeable service. Depending on the location Participants reside in, will depend on the travel costs.
Participant and/or support worker utilising our transport service agree to release Able Anglers Pty Ltd and their team members, associates or contractors from any legal obligation, litigation, injury prior to, during and after any incident that may arise.
FISHING EQUIPMENT INCLUDING TACKLE
Able Anglers Pty Ltd supplies fishing rods, tackle, bait and tuition where required during each session conducted. If you have your own fishing rod and/or equipment, you are welcome to bring this along. Our team may check your equipment prior to the session to ensure safety and suitability for the session.
Moreton Bay Able Anglers is a business name registered in Queensland, Australia and was originally registered in 2016.
In 2020, in line with our expansion plans and to ensure that legally, our clients, stakeholders and management all fall in line with our values and structure, the business was restructured to a Proprietary Limited (Pty Ltd) company under the name of Able Anglers Pty Ltd.
South-East Queensland weather is very random and as we are dealing with mother nature, we try our best to ensure a session date is picked with optimal conditions. The forecast is checked when group sessions are planned and monitored in the lead up to the day, should the weather forecast change to become unstable conditioning prior to the day or on the day, you will be contacted to re-schedule the session.
FIRST AID / INJURY
While all participants are in the presence of their guardians, as a service provider, Able Anglers Pty Ltd also carry a basic first aid kit in the unfortunate event of injury, for emergency situations 000 will be contacted and any costs associated with medical assistance and/or transportation will be borne by the client.
CANCELLATION / RESCHEDULE AND REFUND POLICY
Able Anglers Pty Ltd may charge a cancellation fee where sessions are cancelled under 24 hours, this is at the discretion of the company. In the case where an event has been re-scheduled or postponed, a plan may still be invoiced and this amount credited to a participants sessions.
Under general terms, we do not provide a refund to participants, however, a participants account will be credited to use against a re-schedule or a new session. In some cases, depending on the circumstances, a refund maybe provided where a re-schedule is not possible due to illness or interstate travels.
DIGNITY, RESPECT, COMPASSION, ABUSE
Able Anglers Pty Ltd agree to treat every participant and their accompanying support workers or team with Respect, Dignity and Compassion. Our team agree the use of abuse (verbal, physical, sexual, emotional) is never ok and is not permitted.
A participant using our services also agree that Verbal, Physical, Sexual or Emotional abuse is not accepted or tolerated. The participant agrees and understands that a session will be cancelled immediately if abuse of any kind is received or perceived and the full amount quoted will be invoiced.
A participant also agrees and understands that Able Anglers Pty Ltd has a Duty of Care to our participants and staff, if, due to abuse, the perpetrator will, at their own cost, arrange their own transport and that the incident will be reported to authorities including but not limited to NDIS, MyAgedCare, Queensland Police, Queensland Ambulance, Queensland Fire and other related departments as required.
PAYMENT OF INVOICES
All invoices are to be paid on time, Able Anglers Pty Ltd understand that often our clients wait for funding from Government Grants, NDIS Funding and in some cases, pension payments and this can take some time, unless prior arrangements are made, we may request pre-payment of an invoice or invoices to ensure your booking placement is kept. Invoices can be paid by Australian Bank Transfer.
SUPPLY OF GOODS (PURCHASE)
Able Anglers Pty Ltd can supply fishing rods, reels, tackle and safety equipment upon request, these items will need to be paid for at the time of placing your order.
All items (unless otherwise stated) are of new, unused state.
CHANGES TO THIS AGREEMENT
Able Anglers Pty Ltd reserves the right to update, modify or include additional conditions at their discretion, all efforts will be made to update our clients of the changes, however, our website will always include updates and modifications.